Frequently Asked Questions

Find answers to your questions here.

Or send a message to Customer Relations or call 301-668-1440 with additional questions.

Hours: 8AM – 4PM

Do you offer anything special for business accounts?

Yes we do! For companies with 3 or more vehicles, we offer discounts and monthly billing options. Visit our Fleet Services page for more details.
Are vacuums free at the Auto Spa Express?

Vacuums at the Auto Spa Express Location are free and available during business hours.
How can I purchase gift cards?

You can purchase gift cards on our Coupons & Gift Cards page or visit any of our Auto Spa and Auto Spa Express Locations.
Do you offer a Monthly Membership?

Yes, we offer Monthly Memberships for the Auto Spa and the Auto Spa Express. Find more about this service here.
Do you offer detailing services at The Auto Spa?

Yes, at our Frederick, MD location. Please contact them at 301-631-1421 to schedule your appointment
How do I change or cancel my Monthly Membership?

For changes or additions to your Monthly Membership please call Customer Relations at 301-703-3600.

To cancel your membership at the Auto Spa or the Auto Spa Express, submit your information via the Customer Relations Form. Be sure to select Cancel Monthly Membership as your topic and provide the license plate numbers for each Monthly Membership vehicle you wish to cancel your membership on.

Please note that membership fees are auto-charged each month on your original activation date; cancellation requests received after your recharge date will not be processed until the following month. Pro-rated refunds are not available if your membership is cancelled after your recharge date has passed.
Do you offer military personnel or senior citizen discounts?

Yes, we offer a 10% discount on all services for military personnel and senior citizens. *This offer does not apply to our Monthly Memberships.
Where is the closest Auto Spa location?

Visit our Locations page to find the Auto Spa and Auto Spa Express locations nearest you.

Happy customers

Once again, Fredericktowne Auto Spa exceeded my expectations. Keep up the great work. you have a customer for life in me.
Daryl C. of Frederick, MD

We have been getting our cars repaired and serviced here for years. They always provide professional and courteous service.
V.F. of Frederick, MD

Love the guys at the Auto Repair. Always helpful!
Hillary P. of Myersville, MD

This was my second time using The Lube Center and both times the staff has been both speedy and gracious. I highly recommend this company especially when in a time crunch. Great job!
Daniel B. of Frostburg, MD

The men and women who work here are always courteous, fun and take good care of my car! I’ve been coming to The Lube Centers since 2007! I’ve never had a problem and if I did they fixed it right away. That’s why I keep coming back.
Hillary P. of Myersville, MD

The employees were so friendly and walked me through the process without any hassle. Here is the kicker… I never got out of my car. With 2 kids in tow this is amazing!!!
Lauren C. of Frederick, MD

I absolutely love The Auto Spa. From the people who check you in to the people who do the work and the people who check you out. They are absolutely professional and service oriented.
Ledbetter A. of Frederick, MD

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